Personal data we collect
Candidates When you register with us as a candidate to provide work finding services to you, we process your personal data, including but not limited to your name, contact details and information from your CV. Where permitted by law, we may also collect information relating to your health (for example, disability information for reasonable work adjustment purposes), diversity information, including race, ethnic origin, sexual orientation and religion (for equal opportunity monitoring purposes) as well as details of any unspent criminal convictions where required by a client or by us if you apply for a role with us.
If you use our website, click on links in emails we send to you, open or forward them, or sign up to receive job alerts or other content from us, we also collect personal data from those interactions.
We also obtain personal data about you from third parties, including,
referees - when you are offered a job.
former employers - to confirm dates of employment.
educational institutions - to check your academic qualifications;
the Disclosure and Barring Service or Disclosure Scotland - if we need to obtain details of unspent criminal convictions;
credit reference agencies - if we need to check your financial standing;
publicly available sources such as LinkedIn and social media sites to enhance the information we hold about you, in order to help us find more suitable roles for you;
clients to whom we have provided your CV and who have engaged with you as part of a job application or who have given feedback on your CV.
clients or prospective Clients with whom we are negotiating with for the purpose of carrying out pre-contract negotiations, audits and other monitoring/assessment tasks.
Prospective Candidates
We collect personal data about you, including your name and contact details and professional biographical details obtained from publicly available sources such as LinkedIn and social media sites, so that we can contact you if we think you may be interested in our work finding services at a future date. We may also obtain your personal data through another candidate or an employer who recommends you as a contact. We may also obtain your personal data through Clients or prospective Clients with whom we are negotiating with for the purpose of carrying out pre-contract negotiations, audits and other monitoring/assessment tasks.
Users of our website or apps
We collect personal data such as your IP address and other data about your device which we need to provide our online content to you. We also collect data about your engagement with our website or apps such as the pages you view. If you contact us, we will also collect information about your enquiry. We use cookies and similar technologies to collect a lot of this information and our cookie policy tells you more about this.
Clients
We collect personal data such as your name, job title and contact details. We also process personal data about what communications we have had with you, including whether you have opened or forwarded any emails, newsletters or other content we have sent to you. We also process feedback that you provide about our candidates.
If you provide information to us about a candidate (for example, if you confirm a candidate has worked with you or if you provide a reference), then we will obtain your details from the candidate and we will keep a record of the personal data that you provide to us about that candidate.
We process personal data about you from public domain sources such as LinkedIn and social networking sites or because you were a delegate at one of our events or at an event where the event organiser is permitted to share delegate details with us.
Suppliers We typically collect your name and contact details as a business contact for your organisation but sometimes we may need to obtain the details of Candidates for the purpose of carrying out pre-contract negotiations, audits and other monitoring/assessment tasks with our clients or prospective Clients.
Providing your personal data
In some cases, it will be necessary for you to provide personal data to us. If you don’t provide us with the personal data we ask for, we may not be able to provide you with our services.
How we use your personal data
Candidates
We use your personal data to:
provide you with work finding services;
communicate with you;
enable you to upload your CV and apply for jobs;
personalise your experience by creating a candidate profile;
enable us to monitor equality and diversity
provide you with interviewing and salary advice; and
send you direct marketing for the purposes of informing you about job opportunities, industry reports and insights, events, promotions and competitions, and other content in accordance with your marketing choices. We also run targeted and relevant banner advertising on our website and within your social networks to present you and people like you with jobs and content that we believe will be of interest. We target these ads based on your previous interactions with our website, emails and through your engagements with our consultants. Your interaction with our ads may be used to measure the effectiveness of our ad campaigns and to improve our marketing strategy.
assist Client or Prospective clients with market and financial analysis, contract negotiation, audits, pricing strategy, bids and tenders.
Prospective Candidates
We use your personal data to:
determine if you may be interested in our services and how we can assist you;
to contact you and find out if you are interested in our services.
to Assist Clients or Prospective clients with market and financial analysis, contract negotiation, audits, pricing strategy, bids and tenders.
Users of our website or apps
We may use your personal data to:
improve and personalise your experience when you use our website or apps; and
personalise advertising you receive from us.
Clients
We may use your personal data:
to provide recruitment services to you;
to communicate with you;
to get feedback from you on our services through client satisfaction surveys, in order to improve our services and to develop new services;
to maintain our business relationship with you;
to answer your enquiries when you contact us;
to fulfil contractual obligations to you;
to establish, exercise or defend legal claims; and
for direct marketing purposes.
Suppliers
We use your personal data:
to communicate with you;
to maintain our business relationship with you;
to answer your enquiries when you contact us;
to fulfil contractual obligations to you;
to establish, exercise or defend legal claims; and
for direct marketing purposes.
You can unsubscribe from receiving marketing communications from us, using the unsubscribe methods contained in communications we send to you or by contacting us. We have also established a marketing preference centre where you can view and make decisions about your marketing preferences and opt out of receiving marketing from us at any time.
Legal Grounds for processing your Personal Data
Under the GDPR, we rely on the following legal grounds to process your personal data:
(a)Performing a contract- where, in order to perform our obligations under a contract with you or to take steps at your request to enter into a contract with us, it is necessary for us to process your personal data;
(b)Compliance with a legal obligation- where we need to process your personal data to comply with legal or regulatory obligations.
(c)Our legitimate interests or those of a third party- including:
providing our services to you;
responding to your requests and enquiries;
optimising the performance of our website and user experience;
informing you about our services and;
ensuring that our operations are conducted in an efficient manner.
(d)ConsentIn some circumstances, we will ask for your consent to process your personal data in a way. For example, if you create a user profile or register for our job alerts or other content. To the extent that we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Please contact us, if you would like to withdraw your consent.
Automated Decision Making
We use a CV parsing tool that enables us to filter through CVs when we receive many applications for roles that we advertise, and to enter relevant key words such as years of experience or field of practice. It then analyses all the CVs uploaded into it and delivers a smaller pool of candidates by matching the key words in candidates’ CVs and ranking the candidates according to their suitability for the role. By doing this, it also eliminates candidates who do not meet the search criteria. Our legal basis for this processing activity is necessity for entering into a contract.
You have the right to object to the use of automated decision making and to request human intervention. If you would like to exercise this right, please contact us.
Who we share your personal data with
In certain circumstances we will share your personal data with:
Other companies within our Group
ERSG is part of the ERSG Holdings Group of companies which operates globally. We may share with or give access to your personal data to other companies within ERSG Holdings Group in the EEA. The UK recognises that after Brexit, countries in the EEA provide adequate protection for personal data. We have in place an intra-group data transfer agreement containing clauses approved by the European Commission which permit cross-border transfers of personal data from within the EEA to third countries outside the EEA, (as data protection laws outside the EEA may not provide an equivalent level of protection to EEA data protection laws).
Where we need to transfer personal data from any ERSG Holding Group company outside the EEA to another ERSG Holdings Group company outside the EEA for the purposes set out above, we will comply with any local law transfer requirements.
If you are a candidate, we share your personal data with clients who have vacancies for jobs which you are interested in. We also share your personal data and, where necessary, special category data with third party service providers who perform services and functions on our behalf, such as:
conducting employment reference checks;
conducting qualification checks;
carrying out criminal convictions checks (as required);
verifying details you have provided from third party sources;
conducting psychometric evaluations or skills tests;
hosting personal data for us;
providing professional advice to us;
providing data analytics to us;
carrying out testing and development work on our business technology systems;
administering surveys or competitions on our behalf;
assisting us to communicate with you; and
providing research and mailing house or other direct marketing services.
We contractually require minimum standards of confidentiality and data protection from our third party service providers. If we need to send personal data outside the EEA, we will ensure that adequate safeguards are in place.
How long we hold your personal data for
We will keep your personal data for as long as we need to in order to fulfil the purpose we collected it for, which may be an ongoing purpose. For example, if you’re a candidate, we will retain your personal data for the duration of our business relationship with you and beyond, as we often support candidates with job placements over many years and potentially throughout their careers.
We keep some personal data for longer than others. To determine the appropriate retention period for personal data, we consider factors such as the purposes for which we process your personal data, including any legal, regulatory, accounting and reporting obligations, the nature and amount of personal data that we hold about you, and the potential risk of harm to you from unauthorised use or disclosure of your personal data.
Where we process your personal data for direct marketing purposes, we will do so until you ask us to stop, and for a short period after this (to allow us to implement your request). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your
data indefinitely, so that we can respect your request.
Your rights in relation to personal data we hold about you
You have several rights under UK and EU data protection laws. These rights include the right to ask us for a copy of your personal data, to correct, delete or restrict processing of your personal data; to obtain the personal data you
provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process your personal data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example, if complying with your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests for keeping. We will inform you of any relevant exemptions we are relying on when we respond to your request.
How to Contact Us
Exercising your rights
To exercise your rights, or to withdraw your consent to processing, or to unsubscribe from receiving marketing communications from us, you can:
complete our request form, or
email us at[email protected], or
write to our DPO at:
FAO: Abby Moore
ERSG Ltd
North Tower, 8th Floor,
26 Elmfield Road, Bromley
London,
BR1 1WA
Questions and Complaints
If you have any questions about our privacy policy, or about our processing of your personal data, or to make a complaint, you can email us or our DPO at[email protected]or write to us at:
ERSG Ltd UK Data Protection Team
North Tower, 8thFloor,
26 Elmfield Road, Bromley
London
BR1 1WA
If you have unresolved concerns, and youlive or work in the UKor believe that a personal data breach happened in the UK, you have the right to complain to the UK Information Commissioner’s Office who can be contacted at:
Telephone: 0303 123 11113 Website:https://ico.org.uk/concerns/Post:
Information Commissioner's Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
If youlive or work outside the UK, or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with a different supervisory authority. A list of relevant authorities in the EEA can be accessed here.
Changes to our Privacy Policy
We may change this privacy policy at any time. If we do so, we will post updates on this site.
ThisPrivacy Policywas last updated on 20 October 2021.